Diamond Property Solutions LLC Privacy Policy

Effective Date: July 1, 2025

Scope
This Privacy Policy (“Policy”) describes how Diamond Property Solutions LLC (“DPS,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information through our website dpservusa.com (the “Site”) and in connection with our services as an authorized third-party service provider, including outreach via toll-free telephone numbers to your opted-in customers.

1. Consent
By accessing or using our Site or by providing us with personal information in connection with our services, you consent to the practices described in this Policy, including the collection, use, retention, and disclosure of your personal data. If you do not agree, please do not use our Site or services.

2. Information We Collect
We collect only the data necessary to provide our Site and services effectively.

  • Automatically Collected Data:

    • IP address & approximate location

    • Browser and device information

    • Pages viewed and links clicked

    • Date and time of access

  • Data You Provide Directly:

    • Full name

    • Email address

    • Phone number

    • Company name

    • Any other information you submit via forms or correspondence

3. Use of Personal Data
We use your personal data to:

  • Operate, maintain, and improve the Site and our services

  • Communicate with you about appointments, requests, and support

  • Send transactional messages (e.g., confirmations, service updates)

  • Comply with legal and regulatory obligations

4. Toll-Free Number Calling Compliance
As an authorized third-party service provider, we may use toll-free numbers to contact your opted-in customers. We strictly adhere to all applicable U.S. telecommunications laws and industry standards, including the Telephone Consumer Protection Act (TCPA) and FCC regulations:

  1. Express Consent: We will place calls only to individuals who have provided prior express written consent to receive calls from us via toll-free number.

  2. Recordkeeping: We maintain records of all consents, call details, and opt-out requests for at least four years.

  3. Opt-Out Mechanism: Every call or message will include clear instructions on how to opt out (e.g., “Reply STOP to unsubscribe”). We promptly honor all opt-out requests.

  4. Do-Not-Call Compliance: We respect both federal and state Do-Not-Call lists. We screen our calling lists against such lists at least every 31 days.

  5. Calling Hours: We limit calls to between 8 AM and 9 PM in the recipient’s local time zone.

  6. Identification: All calls and voicemails will clearly identify Diamond Property Solutions LLC as the caller and provide a valid return number.

  7. Auto-Dialer Restrictions: We will not use automated dialing systems or pre-recorded messages for marketing calls unless express written consent is obtained and recorded.

5. Sharing Your Personal Data
We share your data only as necessary:

  • With Our Employees and Contractors: Those who need access to fulfill service obligations.

  • With Service Providers: Such as HubSpot for CRM and analytics, subject to data-processing agreements ensuring GDPR and CCPA compliance.

  • For Legal Reasons: To comply with legal processes, enforce agreements, or protect rights and safety.

  • Business Transfers: In the event of a merger, sale, or reorganization, personal data may be transferred as an asset, subject to confidentiality obligations.

We will never sell your personal data to third parties.

6. Data Retention
We retain personal information only as long as necessary for the purposes set forth above, or to comply with legal, tax, or accounting requirements. If we need to keep data longer, we will notify you.

7. Data Security
We implement technical and organizational measures to protect your data, including:

  • Encryption of data in transit (TLS)

  • Secure data centers with restricted access

  • Confidentiality agreements for all employees and contractors

  • Periodic security assessments

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

8. Children’s Privacy
We do not knowingly collect personal data from children under 13. If we learn of such collection, we will delete the data promptly. Parents or guardians may contact us to request deletion.

9. Your Rights and Choices
You have the right to:

  • Access or obtain a copy of your personal data

  • Request correction or deletion of your data

  • Withdraw consent at any time (e.g., opt out of calls or emails)

  • lodge a complaint with a data protection authority

To exercise these rights, contact us at CustomerService@DPServUSA.com.

10. Cookies and Tracking Technologies
We use cookies and similar technologies to improve Site performance and user experience. We obtain your consent via our consent management platform (CookieFirst) in compliance with GDPR Article 6(1)(c). You may withdraw cookie consent at any time.

11. Do-Not-Track Signals
We do not honor browser “Do-Not-Track” signals. Third parties we work with may have their own practices.

12. Changes to This Policy
We may update this Policy to reflect changes in our practices or legal requirements. We will revise the “Effective Date” above and, if significant, notify you by email or prominent notice on the Site.

13. Contact Us
If you have questions or concerns about this Policy or our data practices, please contact:

CustomerService@DPServUSA.com
Diamond Property Solutions LLC
30 N. Gould St., #51671
Sheridan, WY 82801 USA

Thank you for trusting Diamond Property Solutions LLC with your information. We are committed to safeguarding your privacy and maintaining your confidence in our communications.